Information

Information

(Updated 17:48 CET 23NOV17)

Severe disruptions in air traffic Norway 23 November 2017 due to bad weather

This is unfortunately affecting many of our flights to, from, via and within Norway

Please check your Flight Status before going to the airport.

SAS is in progress rebooking you if your flight is cancelled. You can always check your flight details in My Trips. We are doing our very best to help you.

You also have the possibility to rebook your flight to another travel date, change your destination within Norway or refund your ticket. See below for options.

Rebook your flight

Is the departure date of your flight to, from or via Norway on Thursday 23 November 2017 and Friday 24 November 2017 until 10:00 local time and your ticket number starts with 117 issued on/before 24 November 2017 on a SAS operated flight? 
Then your new departure date should be no later than 27 November 2017. Please see below options and rules:

1. Change your travel dates

  • You may voluntary change your travel dates to a SAS operated flight to, from and via Norway.
  • You can change your travel dates only if the same travel class is available as mentioned in your original ticket.
  • You will not have to pay the change fee.


2. Change your destination

  • You may voluntary change your destination to other SK operated destinations within Norway.
  • You can change your travel destination only if the same travel class is available as mentioned in your original ticket.
  • You will not have to pay the change fee.
  • No expenses for surface transportation will be reimbursed.


How to rebook

  • Log into My Bookings (Mine bestillinger) and change your travel dates and/or destination yourself if (you need to change country on the website to the same as where you did your original booking).

  • You can also rebook by calling us. Due to the situation please expect long waiting times.
    Contact us by telephone.

  • Did you book your ticket via a travel agent? Please contact that travel agent to rebook.


Apply for a refund

You are entitled to a full refund of your ticket if you are travelling to, from or via Norway Thursday 23 November 2017 and your flight was cancelled by SAS, or was delayed for more than 3 hours and you did not travel.

How to request a refund for cancelled flights

  • If you bought your ticket via SAS and your ticket number starts with 117, you can apply for a refund online in just a few steps. You can also call us, click here for numbers.
  • If you booked via a travel agent, please contact them directly.