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General terms and conditions


These conditions of sale are valid for consumer purchase of airline tickets from a written information is required, this is fulfilled by the use of fax, letter and email.

We would also like to inform you that by purchasing airline tickets, special regulations apply. More information about these conditions is found in Scandinavinan Airlines System ("SAS") General Conditions of Carriage and in the European Civil Aviation Conference's Airline and Airport Voluntary Commitment to Passengers.


Seller is Scandinavian Airlines System (”SAS”), Scandinavian Airlines System Denmark – Norway – Sweden, reg. nr 902001-7720, 195 87 Stockholm, telephone +46 770 727 727 & the terms "we" or "us" refers to SAS. The terms "you", "yours" and "your" refer to the person who enters into the agreement with SAS.


Your order will be handled by our server (computer). An automatic order confirmation will be sent to you when we have received your order. Please read the order confirmation carefully and check whether it is in compliance with your order. Please note, however, that published reduced fare airline tickets may be sold out by the time you try to place your order.


All tickets sold on are delivered as electronic tickets (e-ticket). An e-ticket is issued immediately after your booking. An email will be sent you containing your reference code and ticket number as well as your flight details immediately after your e-ticket has been issued.


You can cancel your booking and receive a full refund within 24 hours of making the booking. If the ticket has already been issued, you will receive a full refund. However, if your booking is made within 24 hours before your scheduled departure, we will only permit cancellation and refund if you call us at least 12 hours before your scheduled departure. Contact us as soon as possible. 

If you have made an obvious error in your booking on the website, you can correct it within 24 hours from the time you made your booking. This also applies if you change your mind when you book your trip within 24 hours before departure. If you book within 24 hours before departure, contact us immediately. You will receive a full refund within 24 hours, while changes will incur a fee according to the fare rules.


The fare may be displayed as price per flight leg, fare per person or fare excluding tax where the display of the fare including all taxes and fees is not possible or where this is related to the appropriate information on that specific page. The total fare, however, includes all government taxes, airport taxes and a service fee. The total fare will be shown before final confirmation.


Tickets must be paid by credit card. The total fare of your ticket(s) will be reserved on your credit card upon booking. SAS takes no responsibility for your booking if, for any reason, it proves impossible to reserve the total fare at the time of your booking. In this case, you will be notified of a cancellation of your booking by email.

Your credit card will be charged the total fare shortly after the reservation is made.


During your visit to our website, our web server will save the IP address of your Internet provider, the website from which you are visiting us and which website you are visiting as well as the date and duration of your visit by default. SAS uses cookies to track the preferences of the visitor and to improve the design of its website accordingly.

We only handle personal data that you give to us and are necessary for allowing us to fulfill the agreement with you. When we also handle personal data in connection with other matters - for example, sending you information about special offers - we only do this if you have agreed to receive such information. Before you agree, you will be informed what the information is to be used for and by whom. We reserve the right to ask for your personal identification number in order to be able to check if you are entitled to credit or your date of birth to ensure you are over the age of 18.


  • You have given your explicit consent
  • When it is necessary in order for us to fulfill the agreement with you, or
  • We are obliged to do so acccording to Norwegian law.


For the flight itself, we refer to relevant legislation as well as to our General Conditions of Carriage.


The content and information on this website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. Accordingly, as a condition of using this website, you agree not to use this website or its contents or information for any commercial purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell or resell any information obtained from this website.

In addition, whether or not you have a commercial purpose, you agree not to:

(i) access, monitor or copy any content or information on this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission

(ii) violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website

(iii) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure or

(iv) deeplink to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission.