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    Service and feedback

    Service and feedback

    You probably know most things about flying with us. But here’s some helpful information to make your travel even easier. 

    Reebooking

    Discover the world on your terms. When you choose SAS, you can always rebook your trip if you like. 

    • You can change the time and date of your trip (but not the route) on most trips booked at sas.se for about DKK/NOK/SEK 600/EUR 65/USD 71 per person and route within Europe. If the new fare costs more than the original fare, you’ll also need to pay the difference between the fares.
    • Select My trips.
    • Search for your booking confirmation using your last name and booking reference.
    • Select Change booking.
    • Select the flight you’d like to change and the new time or date.
    • Enter your payment details and confirm the change.
    • You can change the name on your ticket or transfer your ticket to another traveler up to 1 hour before departure (except for trips that have already started).
    • Changing the name on your ticket costs DKK/NOK/SEK 600/EUR 65/USD 71 per ticket. 
    • Adults cannot travel on child or youth tickets.
    • You cannot change the name on the ticket for a trip that has already started.
    • Please note that on airlines other SAS and Wideroe, different rules may apply. 
    • To change the name on your ticket or transfer the ticket to another traveler, contact the SAS Sales and Service.


    Cancel and refund

    If you booked your trip on the SAS websites or through the SAS Sales and Service by phone, you can cancel your booking here. The inquiry will be processed within 7 days, but if you are cancelling a part of the trip, the refund will be done when the trip is completed.

    A journey booked on SAS websites within the last 24 hours can be cancelled online through "My trips". Retrieve your reservation and select "Cancel booking". The money will be refunded to your account/credit card within 3–4 business days. If you have changed your ticket and then decide to cancel it, the change fee will not be refunded.
     

    Note:

    • SAS Business and SAS Plus tickets are generally refundable (except SAS Business Saver and SAS Plus Saver).
    • Only taxes and fees are refundable for SAS Go tickets (Domestic/International fees* are non-refundable) after 24 hours from purchase.
    • Tickets with SAS not purchased directly from SAS must be cancelled and refunded from where they are purchased.

    * US: International surcharge. Japan: Fuel surcharge. 

    Thank you for your inquiry. It has now been sent to our refund department. We will do our best to process your request as quickly as possible. When your ticket has been refunded you will recieve a reciept of your refund by e-mail. If you have further questions about your cancellation/refund please contact SAS Sales and Service.
    Unfortunately the form was not sent. Please try again later.

    If no, please fill in name(s) of traveler(s) to be cancelled:


    Cancel and refund – EuroBonus ticket

    If you have booked via SAS websites, login – go to “My trips” and view your reservation. Select “Cancel booking”. The journey will be cancelled and refundable taxes are returned to your account within 3–4 bank days. Valid EuroBonus points are automatically returned to your EuroBonus account.
     

    If you booked your ticket via SAS Sales and Service (phone)

    Submit the form below and we will process your request within 7 days.

    Thank you for your inquiry. It has now been sent to our refund department. We will do our best to process your request within 5 business days. When your ticket has been refunded you will recieve a reciept of your refund by email. If you have further questions about your cancellation/refund, please contact SAS Sales and Service.
    Unfortunately, something went wrong. Please try again later.

    If no, please fill in name(s) of traveler(s) to be cancelled:


    Order sales receipt

    We’re always happy to help you manage all aspects of your travel. If you need a receipt, you can order a booking confirmation that will be sent to the email address in your booking. If you’d like receipts for travel booked during a specific period, just fill in the information below.

    Please login to use this functionality.


    How’s our site?  

    We do our best to make your travel easy to plan and manage on our digital sites. So if there’s anything you think we can do better, just tell us and we’ll do everything we can to make it right.

    Please login to use this functionality.


    Tell us about your trip

    Travelers like you know exactly what they want when they fly with us. So please tell us if there’s anything we can do to make your experience even better. 

    Let us know

    Contact SAS

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