At SAS, everyone should feel welcome when they travel with us. This is why we do everything we can to make your trip as easy, safe and comfortable as possible, whatever your needs or abilities.
We publicize information on the services we offer travelers with special needs and limited mobility as per safety regulations and EU Regulation 1107/2006. EU Regulation 1107/2006
If you have limited mobility, we can provide you with special assistance before, during and after your trip.
Some medical conditions require advance notice and medical approval before your trip. We've detailed everything you need to know here.
- All travelers need to satisfy certain general medical criteria to fly with us. For general questions about our medical criteria, contact SAS Sales & Service
- If you are seriously ill or have cancer, your physician will need to complete a MEDIF form and approve your trip in advance.
- Certain medical treatments, medical conditions, types of chemotherapy and surgical procedures can make it dangerous for you to fly. And if you are fying to or from a medical treatement abroad, certain criteria apply. For more information and help contact SAS Medical.
- If you are deemed too sick to travel at check-in or at the gate, you may be denied entry to the aircraft.
If you've become sick or been injured and need to travel, we'll do everything we can to guarantee you a safe and pleasant flight.
- We can provide assistance with the following:
- Medical (MEDIF) in the booking and a medical certificate to enable you to fly on SAS
- Arrange extra legroom if you have a leg injury
- Install approved battery-powered medical equipment onboard if needed
- Install extra oxygen for use onboard the aircraft if needed
- To guarantee the best possible service, you need to contact SAS Sales & Service at least 48 hours before departure.
- Before you contact SAS Medical, check to ensure that your travel or medical insurance covers your return trip. If it does, then you first need to contact the insurer.
- If you have a medical condition, SAS physicians must always approve the trip. Medical approvals are issued weekdays between 9:00 and 12:00.
If you need to use medical oxygen, you can either bring your own tanks (on certain flights) or let us arrange it for you. All you need to do is let us know in advance.
Bringing your own oxygen
- If you need oxygen or another critical piece of medical equipment to and from your flight or onboard the aircraft, you may bring it with you free of charge.
- If you bring your own oxygen, you need to add it to your booking no later than 48 hours before departure and notify SAS Medical of the number of tanks you'll be bringing with you.
- Oxygen tanks may not weigh more than 5 kg/11 lbs. Tanks and controls must be impact proof so that the contents cannot be accidentally released on impact.
- You may not bring liquid oxygen onboard the aircraft.
- We can supply medical oxygen from AGA for a fee if you book it no later than 48 hours before departure. Just complete a MEDIF form. For help, contact SAS Medical.
Traveling with an assistant
Traveling with us should be safe and comfortable for everyone. This means that if you have certain types of disabilities, you will need to travel with an assistant when you fly with us.
- You must travel with an assistant if you:
- are blind and deaf
- have a mental or physical disability that requires assistance
- are dependent on inflight medical assistance
- do not have the capacity to understand and respond to safety instructions from cabin staff
- An assistant or caregiver is a person responsible for your comfort and well-being while you board and leave the aircraft, you general safety during the flight and emergency assistance in the case of an evacuation. This person must be 18 years of age or older and must sit beside you.
- Depending on the number of cabin staff on each flight and the number of travelers requiring assistance, a member of the crew may serve as your assistant. Please note, however, that in this case we will not be able to assist you with personal care.
Reserve an extra seat
Here's what you need to know if you're traveling with an assistant or need an extra seat.
- To reserve an extra seat, contact SAS Sales & Support
- Most seats in the middle aisle have movable armrests (except in the first row).
- For safety reasons, you cannot reserve a seat beside an emergency exit.
Harnesses that are approved onboard include:
- Crelling harness
- CARES airplane safety harness designed for children
If you have a service animal, you can always bring it onboard with you free of charge.
At SAS, we handle your personal belongings with the greatest care. Should a disability aid or other physical aid be damaged or lost during your trip, we will do our utmost to assist you.
- You can apply for compensation for damaged or lost physical aids.
- Compensation for damaged or lost physical aids is supplied in accordance with SAS' terms and conditions of transport. Please note that we do not offer compensation for fragile or valuable objects.
Praise and criticism
Did you receive the assistance you needed or is there something we can do better? If you have comments or concerns about your trip, please let us know.