COUNTRY

LANGUAGE

MY AIRPORT

    Assistance

    Special assistance

    At SAS, everyone should feel welcome when they travel with us. This is why we do everything we can to make your trip as easy, safe and comfortable as possible, whatever your needs or abilities.

    We publicize information on the services we offer travelers with special needs and limited mobility as per safety regulations and EU Regulation 1107/2006. EU Regulation 1107/2006

    Reduced mobility

    If you have limited mobility, we can provide you with special assistance before, during and after your trip. If you'd like to know more about assistance for travelers with limited mobility, watch this film

    • To guarantee the best possible service, you need to contact SAS Sales & Service at least 48 hours before departure. If you inform us later than that, we cannot guarantee assistance.

    • You may bring a wheelchair or a walker onboard free of charge. These must be booked no later than 48 hours before departure. 
    Thank you for your question! Our goal is to answer your question within 24 hours.
    Unfortunately the form was not sent. Please try again later.

    * Type of assistance:

    WCHC (cabin)
    The traveler is entirely immobile and requires a wheelchair to/from the aircraft and must be carried up/down steps and to/from his/her seat.

    WCHR (ramp)
    The traveler can walk up/down steps and to/from seat on his/her own. He/she requires a wheelchair to/from the aircraft.

    WCHS (steps)
    If the traveler cannot walk up/down steps but can walk to/from his/her seat. He/she needs a wheelchair to/from the aircraft and must be carried up/down steps.



     

    • If you have a physical aid or piece of equipment that requires extra space due to its weight or size, please let us know when you book your trip.

    • Depending on the type of aircraft, there may be restrictions on the type of equipment you can bring onboard. For safety and other reasons, we sometimes need to change aircraft for a planned flight. If this affects your ability to travel with a physical aid or other piece of equipment, we will offer you another flight.

    If you have an agreed meeting place for your special assistance, you need to be there 2 hours before departure. And unless otherwise agreed upon in writing, you need to be at the check-in counter at least 1 hour before departure.

    We do everything we can to make you as comfortable as possible, and our cabin staff can assist you with most things. Here's what you can expect when you travel with us:

    •  Cabin staff on SAS flights cannot assist you personally with matters such as:
      • lifting or carrying you
      • helping you with your meals
      • administering or monitoring your intake of medication
      • assisting with visits to the toilets

    • Equipment on intercontinental flights (A330/A340 aircraft):
      • A special wheelchair is available for travelers with limited mobility to move to/from the toilet.
      • There is at least one accessible toilet onboard that is fitted with special handles to make it easier to move around.  
         
    • Equipment on domestic and European routes:
      • No special wheelchair is available
      • Toilets are of standard size and fitted with a special handle to make it easier to move around.


    Medical conditions

    Some medical conditions require advance notice and medical approval before your trip. We've detailed everything you need to know here. 

    • All travelers need to satisfy certain general medical criteria to fly with us. For general questions about our medical criteria, contact SAS Sales & Service

    • If you are seriously ill or have cancer, your physician will need to complete a MEDIF form and approve your trip in advance. For help, contact SAS Medical Sales

    • Certain medical treatments, medical conditions, types of chemotherapy and surgical procedures can make it dangerous for you to fly. And if you are fying to or from a medical treatement abroad, certain criteria apply. For more information, contact SAS Medical Sales

    • If you are deemed too sick to travel at check-in or at the gate, you may be denied entry to the aircraft.

     

    Patient transport

    If you've become sick or been injured and need to travel, we'll do everything we can to guarantee you a safe and pleasant flight.

    • We can provide assistance with the following:
      • Medical (MEDIF) in the booking and a medical certificate to enable you to fly on SAS
      • Arrange extra legroom if you have a leg injury
      • Install approved battery-powered medical equipment onboard if needed
      • Install extra oxygen for use onboard the aircraft if needed

    • To guarantee the best possible service, you need to contact SAS Sales & Service at least 48 hours before departure.

    • Before you contact SAS Medical Sales, check to ensure that your travel or medical insurance covers your return trip. If it doe, then you firsst need to contact the insurer.

    • If you have a medical condition, SAS physicians must always approve the trip. Medical approvals are issued weekdays between 9:00 and 12:00.

    Oxygen

    If you need to use medical oxygen, you can either bring your own tanks (on certain flights) or let us arrange it for you. All you need to do is let us know in advance.

    Bringing your own oxygen

    • If you need oxygen or another critical piece of medical equipment to and from your flight or onboard the aircraft, you may bring it with you free of charge.

    • If you bring your own oxygen, you need to add it to your booking no later than 48 hours before departure and notify SAS Medical Sales of the number of tanks you'll be bringing with you.

    • Oxygen tanks may not weigh more than 5 kg/11 lbs. Tanks and controls must be impact proof so that the contents cannot be accidentally released on impact.

    • You may not bring liquid oxygen onboard the aircraft.


    Ordering oxygen

    • We can supply medical oxygen from AGA for a fee if you book it no later than 48 hours before departure. Just complete a MEDIF form. For help, contact SAS Medical Sales

     

    Intercontinental flights DKK 2492/NOK 3031/SEK 3300/EUR 335/USD 368
    Within Scandinavia/Europe:  DKK 1115/NOK 1357/SEK 1480/EUR 150/USD 165

    The prices are per segment and only on flights operated by SAS.


    Traveling with an assistant

    Traveling with us should be safe and comfortable for everyone. This means that if you have certain types of disabilities, you will need to travel with an assistant when you fly with us.  

    • You must travel with an assistant if you:
      • are blind and deaf
      • have a mental or physical disability that requires assistance
      • are dependent on inflight medical assistance
      • do not have the capacity to understand and respond to safety instructions from cabin staff
         
    • An assistant or caregiver is a person responsible for your comfort and well–being while you board and leave the aircraft, you general safety during the flight and emergency assistance in the case of an evacuation. This person must be 18 years of age or older and must sit beside you.

    • Depending on the number of cabin staff on each flight and the number of travelers requiring assistance, a member of the crew may serve as your assistant. Please note, however, that in this case we will not be able to assist you with personal care.
    • The cabin staff on our SAS flights will not be able to assist you personally with matters such as:
      • lifting or carrying you
      • helping you with your meals
      • administering or monitoring your intake of medication
      • assisting with visits to the restroom  



     

    • To be sure that you receive the assistance you require, notify the SAS Sales and Service of your needs when booking your ticket.

    • When you travel with an assistant, you need to make an extra seat reservation.

    Reserve an extra seat

    Here's what you need to know if you're traveling with an assistant or need an extra seat.
     

    Booking

    • To reserve an extra seat, contact SAS Sales & Support

    • Most seats in the middle aisle have movable armrests (except in the first row).

    • For safety reasons, you cannot reserve a seat beside an emergency exit.
       


    Onboard harnesses

    Harnesses that are approved onboard include:

    • Crelling harness
    • CARES airplane safety harness designed for children

    Service animals

    If you have a service animal, you can always bring it onboard with you free of charge.

    Compensation

    At SAS, we handle your personal belongings with the greatest care. Should a disability aid or other physical aid be damaged or lost during your trip, we will do our utmost to assist you.

    • You can apply for compensation for damaged or lost physical aids.

    • Compensation for damaged or lost physical aids is supplied in accordance with SAS' terms and conditions of transport. Please note that we do not offer compensation for fragile or valuable objects.

    Please login to use this functionality.


    Praise and criticism

    Did you receive the assistance you needed or is there something we can do better? If you have comments or concerns about your trip, please let us know.

    Please login to use this functionality.


    If you'd like to make a complaint, please contact our customer relations team at contacttoflysas@sasair.com. More information on our complaints procedures can be found in the form above.

    If for any reason you are unhappy with our final response to your complaint, you can refer your complaint to any of the approved Alternative Dispute Resolution providers established within the Member States of the European Union. An Online Dispute Resolution platform has been set up by the European Commission: which provides easy access to alternative dispute resolution (ADR).

    Although SAS is not signed up to any ADR body, SAS adheres by the decisions of the ADR bodies approved by the Member States.

    We use cookies to make your experience with us as enjoyable as possible. By using this page, you agree to our cookie policy